14 Gathering information for support #
When you encounter issues with SUSE Linux Enterprise Server for SAP applications, you can use the following tools and log files to gather diagnostic data and provide it to SUSE support.
14.1 Using the supportconfig utility #
Gather system information that can provide details about problems in your system to the
SUSE support, using the supportconfig utility.
For SAP and High Availability environments, you can install the
supportutils-plugin-ha-sap package before gathering the
supportconfig archive. This plug-in extends the archive to include
diagnostic data specific to SAP applications and High Availability clusters.
To learn more details about using the supportutils-plugin-ha-sap plug-in, see the SUSE Knowledge Base article Details for supportconfig plugin to gather SAP information related to SUSE solutions.
For general SUSE Linux Enterprise Server information about gathering system information and uploading archives to the SUSE support, see Gathering System Information for Support.
14.2 Important log files #
The most important log files for this product can be found as follows:
The SAP Installation Wizard is a YaST module. You can find its log entries in
/var/log/YaST/y2log.All SAP knowledge is bundled in a library. You can find its log entries in
/var/log/SAPmedia.log.You can find log files related to auto-installation in
/var/adm/autoinstall/logs.