Chapter 6. Troubleshooting

Before contacting support to help you with a problem on SUSE OpenStack Cloud, we strongly recommended that you gather as much information about your system and the problem as possible. For this purpose, SUSE OpenStack Cloud Crowbar ships with a tool called supportconfig. It gathers system information such as the current kernel version being used, the hardware, RPM database, partitions, and other items. supportconfig also collects the most important log files, making it easier for the supporters to identify and solve your problem.

Shard Failures

This problem may occur the first time the Log Management Window is opened. It occurs because the Elasticsearch index for the monasca project does not yet exist. A browser reload should fix the problem in most cases.